Tax Help


The Bundaberg & District Neighbourhood Centre (BNC) facilitates the Tax Help Program in conjunction with the Australian Taxation Office (ATO) between August and October (dependent upon demand) each year. We help you to complete your annual tax return via the online portal.

BNC coordinates the free Tax Help program in the Bundaberg area in conjunction with the ATO. Trained Tax Help Volunteers help low income earners who have simple tax returns to ensure their lodgements are accurate and fully compliant.


The Tax Help Volunteers are trained by the ATO and mentored by the ATO to bring a quality tax service to Bundaberg.

You are required to have a MyGov account to do your Tax Returns with this service – but we can help you with that also.

Tax Help assistance is by appointment only, between August and October each year.

In particular, we highly recommend the program for people who have difficulties with literacy and numeracy, who meet the criteria above, and cannot afford to pay a tax agent to prepare their return.

Unfortunately, you cannot access the service if you are self-employed, a company director, part of a partnership, investor, or beneficiary of some other sources of income even if you earned less than $60,000.

See Tax Help website for full conditions of the program. (link to



You are eligible for Tax Help assistance with your Tax Return if you are a low income earner of less than $60,000 per year.


You are eligible for Tax Help if you are:

  • an individual wage/salary earner
  • a pensioner
  • a Centrelink recipient

You are ineligible for assistance if you:

  • were employed as a contractor – for example, a contract cleaner or taxi driver
  • were in business, including being a sole trader
  • had partnership or trust matters
  • sold shares or an investment property
  • owned a rental property
  • had Capital Gains Tax (CGT)
  • received royalties
  • received distributions from a trust other than a managed fund
  • received foreign income other than a foreign pension or annuity.

Call Us

(07) 4153 1614

for more info or an appointment

Email Us